AS/NZS ISO 9001 Quality Management System Standard (QMS)

What is an ISO 9001 Quality Management System Certification?

ISO 9001: 2015 is an international standard, designed to help you develop a system to manage an organisation’s performance and business direction using a process based approach.

ISO 9001 has been adopted by more than a million organisations worldwide. Holding an ISO 9001 certification demonstrates to your customers that your organisation is committed to consistently delivering quality outcomes across all aspects of your business. ISO 9001 certified organisations come from a variety of industries and of varying sizes – from small businesses to multi nationals with large workforces.

International Organisation for Standardization (ISO):

  • A non-governmental organization (NGO) established in 1947, based in Geneva, Switzerland
  • Has a membership of over 160 national standards institutes from countries in all regions of the world
  • Is the world’s largest developer of voluntary International Standards, based on global and market relevance

The ISO 9001 standard has been established to help businesses small and large meet and exceed their customer expectations!

Headquartered in Melbourne, our ISO 9001 certification services are offered in Melbourne and its surroundings as well as Australia wide. We have a number of experienced auditors in a variety of industries to help you with ISO 9001and other certification needs!
Show the world that you care about customer satisfaction with an ISO 9001 certification from Sustainable Certification™!

The ISO 9001 Process

STEP 1

APPLICATION AND CONTRACT

Once you have developed and effectively implemented the management systems based on ISO 9001 you The first and foremost is to choose your certification body. There are many to choose from. You will want to develop a list of criteria that are important in your certification partner. The criteria must include; is the certification body is fully Australian owned, is friendly, responsive, flexible and provides value added service. Please follow the link; https://www.sustainablecertification.com.au/get-a-quote/

STEP 2

OPTIONAL PRE-ASSESSMENT

When you are not sure if your system meets the requirements of the standard, you can request for a review your existing management systems. One of our auditors will evaluate your system against the standard and will give you a report to assist you with fixing gaps before proceed to Stage1.

STEP 3

STAGE 1 AUDIT

A review of your management system(s) documentation against the standard is undertaken. This is the first step in the certification process.

STEP 4

CERTIFICATION AUDIT

The Certification Audit is conducted on site to verify that you have effectively implemented your own management system across your organisation.

STEP 5

YEARS 2 & 3: CERTIFICATION MAINTENANCE

We will conduct Surveillance Audit at least once every 12 months to check the ongoing implementation of management systems across your organisation.

STEP 6

RE CERTIFICATION

The cycle starts again with a stage 1 and stage 2 audits.

Getting ISO 9001 Certified

We suggest that you get a copy of  the standard ISO 9001 from  ISO store. Please follow the link. https://www.iso.org/store.html

Follow the requirements of the standard in developing your management systems.  Once you have implemented the system effectively you should be ready.

Briefly organisations need to ensure that senior management has a demonstrable commitment to the quality management system (through, for example, their active involvement and regular support of activities such as reviews) and is aware of its importance within the organisation’s environment.

AS/NZS ISO 9001 requires organisations to have documented policies that define requirements such as how they will meet applicable legal and regulatory requirements related to products and/or services.

In addition, businesses have a requirement to evaluate and define their context.

A business is required to analyse the internal and external influences on their business and what impact those influences have on the overall QMS.

AS/NZS ISO 9001 also requires organisations to provide evidence that their quality management system is effective.

The standard suggests many ways in which this effectiveness can be demonstrated, for example through documented policies and procedures, results of internal audits, corrective actions taken, or customer satisfaction measures.

The ISO 9001 Benefits

Some of the key benefits of the ISO 9001 standard include:

Meet the demands of your customers:

Customer satisfaction is ISO 9001’s primary purpose. The processes are developed to maintain or exceed customer satisfaction.

Identify and respond to business risks:

Identify and mitigate risks before the become larger issues.

Decrease issues related to performance:

Since ISO improves overall quality, there are fewer damaged and non-functional products.

Higher  customer retention:

Customers can be retained since they are satisfied due to products that deliver better performances.

Identify new opportunities: 

More efficient and effective business management systems will make the identification of opportunities easier and clearer.

Increase revenues:

Compared to companies that are not certified, an ISO 9001 certified company earns greater revenues due to an increase in both production and efficiency.

Gain international recognition:

ISO 9001 is recognised as the global quality management standard